Return & Refund Policy

At Seinblo, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or your order number is required.

Returned items will be inspected upon arrival before any refund or replacement is approved.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please email support@seinblo.com and include:

• Your order number
• A brief description of the issue
• Clear photos or videos of the product

If your claim is approved, we will provide a replacement or a full refund at no additional cost.

Non-Returnable Items

Returns will not be accepted for:

• Products damaged through misuse, improper handling, unauthorized modifications, or accidental damage after delivery.
• Products showing signs of excessive wear or use.
• Items returned without prior contact with our support team.
• Returns requested more than 30 days after delivery.

Refunds

Once your returned item is received and inspected, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Seinblo will cover the return or replacement costs.

For all other approved returns, customers are responsible for return shipping costs.

Original shipping charges (if applicable) are non-refundable unless the return is the result of our error.

Order Cancellations

Orders may only be cancelled before they have been processed for shipment.

Once an order has been processed or shipped, it cannot be cancelled and must follow this Return & Refund Policy.

Shipping

Orders are typically delivered within 5–12 business days.

Delivery times are estimates only and may vary depending on customs processing, weather conditions, carrier delays, holidays, or other circumstances beyond our reasonable control.

Fraud Prevention

Seinblo reserves the right to refuse refunds, returns, or replacements in cases involving suspected fraud, abuse of this policy, chargeback abuse, or intentional misuse of our products or services, where permitted by applicable law.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

SEINBLO LIMITED

Email: support@seinblo.com